Foundational Training

Training Courses

Platinum Edge

Phone Toll Free: (877) 371-8512

Headquarters Location

574 Flaugherty Run Rd.
Moon Township, PA 15108

Office Hours

Monday — Friday:
8:30 a.m. — 5:00 p.m. ET


Turn your employees into brand ambassadors for your company

Foundational Training

The cost to acquire a new customer or client is very expensive. Let us help you keep the ones that you already have for life. If we asked your customers or clients to share how they feel about you, what would you expect them to say?

  • Would “okay” be good enough?
  • Would “they are pretty good” be good enough for you?
  • Wouldn’t you want to hear “they are exceptional”?

Ask yourself the same question: How many of the companies or professionals that you deal with are exceptional? I deal with a lot of companies and professionals myself. I can count on one hand, the ones that I consider exceptional. The ones that I would not only refer, but rather work hard to convince, my closest friends and business associates to do business with.

I have always known that the most important people in my businesses are my clients and my customers. The next most important people are my employees because they serve my clients and customers. When you internalize this simple truth and train your employees, they will be the greatest asset that you have.

Why the Need for Improvement

Between 1980 and 2020 our economy has shifted from a mixed economy of manufacturing and service to a predominately service economy. Consumers and clients have also changed to be more discriminating, demanding more from the companies and the professional who service them.

What Specifically is the Problem

Your employees must be as expert in dealing with people as they are expert in whatever you are paying them to do. How to deal effectively with people, has never been taught to anyone, as a normal part of education or socialization. Stop for a moment and think about this for yourself. Were you taught about how to deal effectively with people in grade school, high school, college, or even in a post graduate program? We have all been left to figure this out for ourselves.

Where is the Opportunity

Simple training that we have developed, in the real world of business over many decades, turns a liability, that every business experiences, into its greatest asset. We have reduced dealing effectively with all types of people in any and all situations to an exact science.

What Your Employees Will Learn

Through the Platinum Edge virtual program, they will learn how to:

  • Read patterns of behavior and adjust their own behavior to make others feel more comfortable

  • Gain trust and confidence in dealing with others

  • Navigate challenging experiences in the workplace with ease

  • Engage, persuade, and inspire their audience

  • Manage difficult conversations

  • Identify their strengths and weaknesses

  • Find their natural communication and/or management style

  • Adapt to others’ personalities so that everyone can work better together

  • Eliminate self-sabotaging behaviors

  • Overcome fear and doubt to become more confident

  • Much more …

On a Personal Level

When they apply our B-Code™, they will quickly see what makes them do what they do and — more importantly — how to change that to get what they want out of their employment. They will also learn how to develop and maintain more positive interpersonal relationship at work and at home. A happier employee is a more productive employee.

Who is It For?

This program is ideal for all employees. Platinum Edge principles include training for:

  • Management/Leadership
  • Customer Service
  • Sales and Marketing
  • Entrepreneurs
  • Financial
  • Business owners
  • Human Resources
  • Retail
  • Account managers
  • Factory representatives
  • Marketing
  • Material handling and delivery
  • All other categories

What They Will Get

Our comprehensive system will guide them, step-by-step, through a proven process designed to help them take charge and become a brand ambassador.

The Platinum Edge Foundational Training program includes:

  • 62 Expertly developed lessons
  • Individual chapter quizzes to measure progress
  • Final assessment
  • Exclusive access to our proprietary B-Code™

DiSC Assessment

Our Foundational Training program begins with a comprehensive DiSC Assessment (required purchase with course subscription).