Foundational Training

Turn your employees into brand ambassadors for your company

The cost to acquire a new customer or client is very expensive. Let us help you keep the ones that you already have for life. If we asked your customers or clients to share how they feel about you, what would you expect them to say?

• Would “okay” be good enough?
• Would “they are pretty good” be good enough for you?
• Wouldn’t you want to hear “they are exceptional”?

Ask yourself the same question: How many of the companies or professionals that you deal with are exceptional? We have all dealt with a lot of companies and professionals.  Can you count on one hand, the ones that you consider exceptional? The ones that you would not only refer, but rather work hard to convince your closest friends and business associates to do business with them.

The most important people in any business are the clients and customers.  The next most important people are employees because they serve our clients and customers. When you internalize this simple truth and train your employees, they will be the greatest asset that you have.

Why the Need for Improvement

Between 1980 and 2020 our economy has shifted from a mixed economy of manufacturing and service to a predominately service economy. Consumers and clients have also changed to be more discriminating, demanding more from the companies and the professionals who service them.

What Specifically is the Problem

Your employees must be as expert in dealing with people as they are expert in whatever you are paying them to do. How to deal effectively with people, has never been taught to anyone, as a normal part of education or socialization. Stop for a moment and think about this for yourself. Were you taught about how to deal effectively with people in grade school, high school, college, or even in a post graduate program? We have all been left to figure this out for ourselves.

Where is the Opportunity

Simple training that we have developed, in the real world of business over many decades, turns a liability, that every business experiences, into its greatest asset. We have reduced dealing effectively with all types of people in any and all situations to an exact science.

What Your Employees Will Learn

Through the Platinum Edge virtual program, they will learn how to:

Who is It For?

This program is ideal for all employees engaged with teams and customers. Platinum Edge principles include training for:

• Management/Leadership
• Customer service representatives
• Sales and Marketing
• Entrepreneurs
• Financial industry
• Business owners
• Human Resources
• Retail industry
• Account managers
• Factory supervisors and workers
• Marketing professionals
• Transportation industry
• Education professionals
• All other categories

What They Will Get

Our comprehensive system will guide them, step-by-step, through a proven process designed to help them become experts at dealing with others and become a brand ambassador.

The Platinum Edge Foundational Training program includes:

• Video on demand training format that can be accessed at any time and reviewed as many times as necessary
• 4 powerful, concise, content packed training modules (approximately 2.5 hours)
• 4 downloadable supplemental learning guides with in-depth exercises
• 4 Individual module quizzes to measure progress & ensure mastery

Behavior Styles Assessment

Our Foundational Training program begins with a comprehensive Behavior Styles Assessment (required purchase with course subscription).