Why the Need for Improvement
Between 1980 and 2020 our economy has shifted from a mixed economy of manufacturing and service to a predominately service economy. Consumers and clients have also changed to be more discriminating, demanding more from the companies and the professionals who service them.
What Specifically is the Problem
Your employees must be as expert in dealing with people as they are expert in whatever you are paying them to do. How to deal effectively with people, has never been taught to anyone, as a normal part of education or socialization. Stop for a moment and think about this for yourself. Were you taught about how to deal effectively with people in grade school, high school, college, or even in a post graduate program? We have all been left to figure this out for ourselves.
Where is the Opportunity
Simple training that we have developed, in the real world of business over many decades, turns a liability, that every business experiences, into its greatest asset. We have reduced dealing effectively with all types of people in any and all situations to an exact science.
What Your Employees Will Learn
Through the Platinum Edge virtual program, they will learn how to: